We offer a 10 day refund or exchange guarantee. The 10 days begins as soon as you receive your order. Please note that the item/s must be returned within the 10 day period. Failure to do this could result in your refund or exchange being rejected.
Please contact us at firstname.lastname@example.org or via the contact form to let us know that you would like to return an item. We will then give you all the details you need to make the return.
How do I request a return?
In your email to us, include your full name and order number and reason for return. If you would like an exchange, please include what you would like to change.
To qualify for a refund or exchange:
- Items must be unused.
- Items must be returned in original condition in the correct packaging, with the tags still attached.
If the item you received is faulty, please contact us immediately quoting your order number, your name and address, details of the product and the problem with the item, along with photographic evidence. Also state whether you would like a refund or a replacement. We will then give you instructions on your return. You have 10 days from receipt of the faulty item to return it to us.
Sourced Items can not be returned as these pieces come directly from stores so we don't want to be stuck with unwanted stock. Please make sure you're 100% sure before requesting a sourcing process.
- The item is your responsibility until it reaches us. Use a tracked/insured delivery service to ensure the item gets to us.
- The cost of returning the item to us is your responsibility.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method that insures you the value of the goods as we will not refund/exchange lost returns.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
Please note - if you accept a return for a refund, a £5 delivery charge will be withdrawn from your total refund amount. For example if your original order is £200, you will be refunded £195. This is to ensure we dont lose any money in the efforts of processing your return as we pay for our Free next day delivery service.
If you return an item that you have bought twice, you will be refunded for the cheaper item. For example, if you buy a tshirt for £100 then 2 days later buy it again for £80 and decide to return the £100 tshirt, you will be refunded for the £80. We do currently run promotions for people who are on our prestige list or have bought multiple times. This isn't to be used to mock our business ethos. Discount codes can not be used on the same item twice and then returned back to us.